Your trust is central to TaurAi. This Privacy Policy should be read together with our Terms of Service.
1. Scope
This Privacy Policy explains how TaurAi collects, uses, shares, and protects personal data when you use our web applications, APIs, and related services (the "Services").
This Policy applies to account holders, organization members, API users, and visitors to TaurAi platform pages.
2. Information We Collect
We collect information you provide directly, information generated through use of the Services, and technical information from your devices and integrations.
- Account data: name, email address, organization details, login credentials (hashed).
- Service data: uploaded documents, text, audio, language selections, glossary entries, and feedback.
- Usage data: API requests, feature usage metrics, performance logs, and error diagnostics.
- Device and network data: IP address, browser type, operating system, and session metadata.
3. How We Use Information
We use personal data to provide and operate the Services, secure accounts, process content, support customers, improve model and product quality, and comply with legal obligations.
- Authenticate users and manage organizations and access controls.
- Process translation, transcription, document analysis, and delivery workflows.
- Monitor reliability, detect abuse, and prevent fraud or security incidents.
- Respond to inquiries, support requests, and product feedback.
4. Legal Bases for Processing
Where applicable, we process personal data based on contract performance, legitimate interests, compliance obligations, and consent where required.
5. Sharing and Disclosure
We do not sell personal data. We share data only when needed to provide Services, comply with law, or protect rights and safety.
- Service providers and infrastructure partners acting under contractual safeguards.
- Organization administrators for data managed under organization workspaces.
- Regulators, courts, or law enforcement when legally required.
- Successors in the context of a merger, acquisition, or similar business transfer.
6. International Data Handling
TaurAi may process data in multiple jurisdictions depending on infrastructure and customer configuration.
When data crosses borders, we apply appropriate safeguards required by applicable data protection laws.
7. Data Retention
We retain personal data only for as long as needed to deliver the Services, maintain security and auditability, resolve disputes, and satisfy legal obligations.
Retention periods vary based on account type, contractual requirements, and legal obligations.
8. Security
We use administrative, technical, and organizational safeguards designed to protect data against unauthorized access, alteration, disclosure, or destruction.
No system is completely secure, so you should also use strong credentials and protect account access.
9. Your Choices and Rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or request portability of personal data.
You can request assistance by contacting [email protected]. We may need to verify identity before acting on certain requests.
10. Cookies and Local Storage
TaurAi uses cookies or similar technologies and local storage for essential product functionality, session persistence, performance measurement, and preference storage (including theme settings).
11. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal data from children under 13.
If you believe a child has provided personal data, contact us so we can review and remove the information where appropriate.
12. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or product changes. Material updates will include a revised effective date and, where appropriate, additional notice.
13. Contact
For privacy questions or requests, contact [email protected].